InstaCare Privacy Policy

InstaCare (“InstaCare,” “we,” “us,” or “our”) operates the website located at www.instacare.pk and related websites and mobile applications that link to this Privacy Policy (collectively, the “Site”).

Through the Site, InstaCare provides digital healthcare services that enable users (“Users” or “you”) to find and access healthcare services from doctors, laboratories, hospitals, pharmacies, and other healthcare providers (collectively, the “Services”).

We have developed this Privacy Policy to explain how we collect, use, disclose, and protect information about you when you use the Site or Services.

The Site may collect and process personal, medical, health-related, and other information that you provide or that is generated through your use of the Services.

By using the Site or Services, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or Services.

When we use the term “Personal Information” in this Privacy Policy, we mean information that identifies or can reasonably be associated with you, such as your name, contact information, address, email address, mobile phone number, and other information associated with you.

“Health Information” means information relating to your health or medical condition, which may include medical history, health status, laboratory test results, diagnostic information, medical records, treatment information, and other health-related information.

“De-Identified Information” means information that has been processed so that it is not intended to identify a particular individual.

“Cookies” are small pieces of information stored by your browser or device when you visit or use a website. Cookies help us operate the Site, understand how it is used, and improve your experience.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way InstaCare handles your information, please contact us at:

Email: hello@instacare.pk

The Site and Services are not intended for individuals under the age of 18 to independently create an account.

We do not knowingly allow individuals under the age of 18 to create accounts for independent access to the Site or Services.

Where a parent or legal guardian uses the Services on behalf of a minor, the parent or legal guardian is responsible for providing the necessary information and ensuring that the use of the Services complies with applicable requirements.

If you believe that a minor has provided Personal Information to us without appropriate authorization, please contact us at hello@instacare.pk.

The Personal Information we collect or maintain may include:

• Your name, age, email address, mobile phone number, username, password, and other registration information.
• Health Information that you provide to us, including information relating to your medical history, health status, laboratory testing results, diagnostic information, and other health-related information.
• Health information about you prepared by the health care provider(s) who provide the Services through the Site such as medical records, treatment and examination notes, and other health related information.
• Health Information provided or prepared by Healthcare Providers through the Site, such as medical records, treatment information, examination notes, and other relevant healthcare information.
• Billing and transaction information required to process payments or provide Services.
• Information about the computer, mobile device, browser, operating system, and other technical information associated with your use of the Site.
• Information relating to your use of the Site and Services, including searches, interactions, bookings, and other activities.
• Other information that you voluntarily provide through the Site, applications, forms, communications, or related Services.

We may use your Personal Information, subject to applicable legal requirements, for the following purposes:

• To provide, operate, maintain, and improve our Services.
• To help you find and access doctors, laboratories, hospitals, pharmacies, and other healthcare services.
• To process appointments, consultations, laboratory bookings, orders, payments, and related transactions.
• To communicate with you regarding your account, bookings, transactions, Services, and important updates.
• To improve the quality, performance, security, and user experience of our Site and Services.
• To conduct quality reviews, analysis, research, and similar activities related to our Services.
• To create De-Identified Information and aggregate statistics relating to the use of our Services.
• To notify you about important Site, application, or Service updates.
• To send marketing, promotional, or informational communications where permitted and in accordance with applicable requirements.
• To fulfill any other purpose for which you provide us with Personal Information.
• For any other purpose for which you provide authorization or where otherwise permitted or required by applicable law.

We may disclose Personal Information that we collect or that you provide, subject to applicable legal requirements, in the following circumstances:

• Healthcare Providers: Where necessary to provide Services you request, including sharing relevant information with doctors, laboratories, hospitals, pharmacies, or other Healthcare Providers involved in your requested service.
• Subsidiaries and Affiliates: To our subsidiaries, affiliates, and related entities where necessary for legitimate business or service-related purposes.
• Service Providers: To contractors, technology providers, payment service providers, customer-support providers, and other third parties that support our business and Services and are subject to appropriate confidentiality or data-protection obligations.
• Legal Requirements: Where disclosure is required or permitted by applicable law, regulation, court order, or other lawful process.
• Safety and Security: Where we believe in good faith that disclosure is necessary to protect your safety or the safety of others, protect our rights or property, investigate fraud or misuse, or respond to a government or regulatory request.
• Business Transfers: In connection with a merger, acquisition, restructuring, reorganization, financing, sale, or transfer of all or part of InstaCare's business or assets, where Personal Information may form part of the transferred assets.
• With Your Authorization: For any other purpose disclosed to you at the time your information is collected or for which you have provided authorization.

As you use the Site and Services, certain information may be collected automatically through technologies such as Cookies, device information, usage data, URLs, analytics tools, and other tracking technologies.

Site Activity Information

We may collect information about how you use the Site, including searches, pages viewed, interactions, bookings, and other activities, to help us understand usage and improve our Services.

Device and Browser Information

When you access the Site using a computer or mobile device, we may collect technical information such as your IP address, browser type, operating system, device type, connection information, and access times.

Cookies

We may use session and persistent Cookies to help operate the Site, remember preferences, improve functionality, understand usage, support security, and improve relevant communications or advertising.

You can manage or disable Cookies through your browser or device settings. However, disabling certain Cookies may affect the functionality of some parts of the Site or prevent certain features from working properly.

Location Information

Certain features may use location information, where enabled or permitted by your device settings, to help provide location-relevant Services, such as finding Healthcare Providers, laboratories, hospitals, or other healthcare services near you.

Mobile Services

When you use our mobile applications, we may collect information about your device and how you use the application. If an application crashes, we may receive technical information such as your device model, operating system or software version, and other relevant diagnostic information to help identify and resolve technical issues and improve application performance.

Analytics

We may use analytics services, including Google Analytics, to understand how users interact with the Site, such as which pages are visited, how frequently the Site is used, and how users navigate through the Site.

We use analytics information to understand Site performance, improve our Services, and enhance the user experience. Analytics providers may process information in accordance with their own privacy policies and terms.

De-Identified Information

We may use De-Identified Information and aggregate information for purposes such as analytics, research, reporting, service improvement, and other legitimate business purposes.

Information Shared With Third Parties

This Privacy Policy applies to information collected through the Site, our applications, and electronic communications sent through or in connection with our Services.

It does not govern information collected directly by independent third parties. When you access a third-party website, application, payment service, or other external service through a link or integration, that third party's own privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing them with your information.

Modification of Information

You may be able to update certain Personal Information through your account or the Site.

You may also request modification or correction of your information by contacting:

hello@instacare.pk

Deletion of Information

You may request deletion of your Personal Information by contacting us. However, InstaCare may be required or permitted by law, contractual obligations, security requirements, or legitimate business purposes to retain certain information for a specified period.

When information is deleted from our active systems, copies may remain in secure backups or archives for a limited period where required for technical, legal, security, or business continuity purposes.

Information that has been appropriately De-Identified may continue to be retained and used for legitimate purposes.

Where Personal Information has been shared with third parties as permitted under this Privacy Policy, InstaCare may not be able to directly control or delete information held by those third parties. In such cases, you may need to contact the relevant third party directly.

Steps We Take to Protect Your Information

We use reasonable administrative, technical, physical, and organizational safeguards designed to protect Personal Information against unauthorized access, use, disclosure, alteration, or destruction.

Where appropriate, these measures may include encryption and other security controls.

However, no method of data transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Reporting Security or Privacy Concerns

If you believe that your information has been accessed, disclosed, or used improperly, or if you identify a security or privacy concern relating to the Site or Services, please contact us immediately at:

hello@instacare.pk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or applicable legal requirements.

Any updated version will be posted on this page with the revised effective date where applicable.

Your continued use of the Site or Services after an updated Privacy Policy is posted may constitute your acknowledgment of the changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.